Customer service representative

Why you want to apply:

• Because you like the hotel industry, customer service and IT;
• To work in an inspiring office space, nested in a loft at the heart of Montreal
• Because you like to have team spirit and collaborative work;
• Because you love new technologies.

We are:

• A Quebec-based company specialized in hotel management software, and currently growing fast;
• Our main product, Hotello, has 500+ clients in many different regions of the world. We are the key to our clients’ success and we are proud of it!

What you already have:

• A nice-looking college or university degree;
• Good knowledge of operations in the hospitality industry;
• Knowledge of Hotello (a bonus)
• Knowledge of another PMS (a bonus)
• Bilinguism (french and english)
• The ability to manage your priorities;
• The ability to write documents without error (and with a little help from software)
• Knowledge of coudl computins and server networks technology;
• The desire to work as part of a dynamic team;
• The ability to work in a team, but also on your own;
• The love of phone calls and contact with the client;
• Basic IT knowledge;
• A drivers license.

Why we need you:

• So you can be a part of our team of hospitality experts;
• To give excellent technical customer care and after sale service to our clients;
• To give quick solutions to our clients’ problems;
• To give out remote courses and on-site courses to our clients;
• To develop troubleshooting procedures;
• To help our clients kickstart their software implementation;
• To participate in growing and evolving a range of products;
• So that each client can become, in their turn, a power user like you;
• So that you can assist our clients from Sunday to Thursday.