Passionate customer service representative

English Full time, Montreal

Why you want to apply:

  • Because you like the hotel industry, customer service and IT;
  • To work in an inspiring office space, nested in a loft at the heart of Montreal
  • Because you like to have team spirit and collaborative work;
  • Because you love new technologies.

We are:

  • A Quebec-based company specialized in hotel management software, and currently growing fast;
  • Our main product, Hotello, has 500+ clients in many different regions of the world. We are the key to our clients’ success and we are proud of it!

What you already have:

  • A nice-looking college or university degree;
  • Good knowledge of operations in the hospitality industry;
  • Knowledge of Hotello (a bonus)
  • Knowledge of another PMS (a bonus)
  • Bilinguism (french and english)
  • The ability to manage your priorities;
  • The ability to write documents without error (and with a little help from software)
  • Knowledge of coudl computins and server networks technology;
  • The desire to work as part of a dynamic team;
  • The ability to work in a team, but also on your own;
  • The love of phone calls and contact with the client;
  • Basic IT knowledge;
  • A drivers license.

Why we need you:

  • So you can be a part of our team of hospitality experts;
  • To give excellent technical customer care and after sale service to our clients;
  • To give quick solutions to our clients’ problems;
  • To give out remote courses and on-site courses to our clients;
  • To develop troubleshooting procedures;
  • To help our clients kickstart their software implementation;
  • To participate in growing and evolving a range of products;
  • So that each client can become, in their turn, a power user like you;
  • So that you can assist our clients from Sunday to Thursday.

Hotello est à la recherche d’un passionné de l’hôtellerie et du service à la clientèle pour agrandir son équipe au support technique.

Apply for the position