Catégorie équipe: Customer service

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I help you master Hotello

I’m a very dynamic person, a foodie lover and I’m passionate about power walking and music.

I worked in hotels for 10 years using Hotello so it already had a special place in my heart. Today, I’m very proud to work here.

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I help you master Hotello

During my professional career, I had the opportunity to work at Club Med for 4 years, more precisely 2 years and half at the front desk. 

Currently living in Brazil, I’m fluent in Portuguese in addition to French and English.

My passions

Regarding my passions, I like to dance, read and enjoy the warm weather by going to the beach and practicing outdoor physical activities.

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I help you master Hotello

After my master degree in computer science, I worked for several companies and applications in hotel operations management and users technical assistance.

In 2021, I joined Hotello customer service team.

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I accompany you with Hotello

I started from the bottom line as a front desk trainee to Revenue & Reservations Manager in 5-star hotels during the past 20 years of my career.
I love the hospitality industry, meeting new people, being able to help and see them happy with the service. Accomplishing and being able to solve guests’ problems while handling several tasks at the same time, which is also challenging and keeps you busy learning, make me happy.

My passions

I love to go to the beach, enjoying the sunset and looking forward to the next sunrise. 
I am passionate about helping others genuinely with my heart and making them smile again.

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At Hotello since 2018

When talking on the phone, my accent doesn’t lie about my homeland: Brazil. I trained there in the hotel industry and started my career in the hotel industry with the Accor Group. I then moved to Montreal where I reinforced my computer training. I joined Hotello in 2018 in customer service where my skills in Information Technology allow me to assist hoteliers, in particular with the installation of interfaces or other start-up of Hotello in the Cloud.

My passions

I love the culture of my native country and share traditional recipes with my colleagues. I love going back to Brazil on vacation to visit my family and rediscover all the flavors of this culture that is so dear to my heart.