Automation at the customer’s service

Interview with Jean-Cédric Callies,

Sales and marketing director – Monville, Montréal

The idea of Monville hotel concept was to rethink the customer journey, from taking the reservation, through the customer’s arrival and up to its departure.

The Monville team wanted to adopt an innovative concept different from the traditional front desk while putting the customer at the center of the experience. The choice was the automation of the reception process through check-in kiosks up to the robot which allows room service.

Nowadays, Monville hotel is a technological showcase for the North American hospitality industry, always with the aim of providing a better customer service.