Executive management

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I manage development projects for Hotello

After spending several years in diverse regions of the world like Australia or even Singapore, I came back to Montreal and join Hotello’s software team. I coordinate all development requests coming from the product manager, but also requests from clients. It is all done according to priorities and available resources.

My passions

They are numerous and diversified, you can find me cross-country skiing in Mont-Royal trails, but also reading books on geopolitics in my library. I am not without rest when it comes to winning a chess game against another colleague from Hotello. I love initiating heated debates with people around me on various current events.

Claudine Vio

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At Hotello since 2004

Hotello has no secrets for me. Neither do its business rules and connectivities. Since 2004, I have seen Hotello evolve with the same guiding principle: making hoteliers’ daily life easier by automating as many tasks as possible. I assess the feasibility of all of our client’s requests, and this is what keeps me closest to the needs of hoteliers over time.

My passions

I knit as fast as Hotello calculates your performance indicators, it’s my favorite hobby. As a good Mediterranean family, my children as well as my grandchildren are my pride. Nevertheless, I remain very attached to French culture, so if sometimes you do not understand my expressions, please tell me. It will be my pleasure to share my best stories with you!

Rafik Berzi

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I founded Hotello in 2001

After several entrepreneurial experiences, I realized in the early 2000s that Quebec’s hoteliers did not have accessible technologies to facilitate their operations. I therefore decided to embark on a new entrepreneurial adventure and found Hotello in 2001. Ever since the first day of its conception, each new element added to Hotello has been designed to favor ease of use. This is what motivates me and my colleagues, and also what I consider innovation!

My passions

Going on trips to do a bike tour is probably what delights me most. But that’s not my only passion. Art, music, technology, running, gastronomy, as well as social relationships are essential elements in my daily life.

Catherine Daoust

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For Hotello’s customer support since 2012

After my training in hospitality at the ITHQ (Institut de Tourisme et d’Hôtellerie du Québec), I carried out several professional experiences in the hospitality industry in Australia. I joined Hotello support as soon as I returned to Canada. Over time and with the arrival of Hotello on the cloud and the different connectivity, I am accumulating a wealth of technological knowledge to assist and guide you with the use of Hotello.

My passions

The environmental cause is very close to my heart. I am involved with associations that help prevent food waste and waste recycling. On sunny winter days, I enjoy going downhill skiing on the most beautiful slopes in Quebec!

Sarah Trépanier

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Onboardings of PMs hold no secrets for me

Since 2020, I am the Customer success director at Hotello. I am pleased to follow our customers from the installation of Hotello, to improving their PMS with additional connectivity and other add-ons. I enjoy seeing Hotello help clients who have growing needs to evolve. My professional experiences and my expertise mean that hotel software installations no longer hold any secrets for me. Before setting up Hotello, I was carrying out Opera’s locations in North America and the UK.

My passions

My 2 boys are one of my main passions, and I could talk about them all day long and discuss parenting adventures on every call. I also enjoy traveling, especially to the Azores where I am lucky enough to frequently spend my summer vacations there. This destination introduced me to fresh caught fish and thus my love for tartars and other specialties of this magnificent destination.

Anaïs Berzi

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I love to implement new methods and approaches to Hotello

My passion for design gives me an objective and rigorous perspective on the design of Hotello’s user interface so that it is modern, intuitive and easy to use. By keeping a direct contact with hoteliers, I can see the trends happening and share them with Hotello’s team so that the software is always ahead of the trends. Discovering Design Thinking during an entrepreneurial seminar allowed me to improve many points within Hotello’s teams and our development approach.

My passions

Other than Quebec, Italy is a passion in itself for me. I always enjoy my stay when I visit, but I also love this country for its wine and food. Gastronomy is a strong passion, whether it is to create new recipes with local products or to taste hand-roasted coffee.

I also have a strong taste for art and design since I have been immersed in it since my childhood. I like to walk the corridors of the various exhibitions, especially during my travels.

Whether it is at work or in my personal life, respect for the environment and sustainable practices are important to me.

Maxime Roger

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At Hotello since 2009

Coming to Hotello as an intern in the sales department, and after a professional experience in a large software company in Sweden, I immediately appreciated the energy of Hotello’s team, their dedication and the quality of the product.

My passions

I love the sea and the view of the St. Lawrence River, which is normal for a Breton. Fishing is one of my passions, and you will notice it easily since I keep making metaphors related to fishing techniques. I also love cross-country skiing, without pretending to be able to do any competition one day, but I enjoy spending time on my skis and fine-tuning my preparation based on the snow conditions. As for the electric bike, it’s a big revelation!