5 tips to make your hotel staff more productive

Some seasons are busier and more stressful than others for the hospitality industry, so it can be hard to keep your employees productive throughout the year, even when you use new technologies!

As a manager, it’s important to keep your employees motivated and productive on a daily basis; here are a few tips to achieve just that.

personnel-hotelier-productif

Give incentives to work harder

One of the first things you can do to encourage your hotel team to work harder is to give them incentives. This can be anything from bonuses for good work, more time off, an employee award, or something similar that recognizes the hard work they’ve been contributing to the operation of your hotel.

People like being rewarded for doing great work. You’ll find that the more you reward great work, the more productive your hotel staff will be. This is extremely beneficial during the peak season.

Encourage breaks

You need your staff to be efficient, productive and ‘on-fire’ when it comes to operating your hotel and looking after guests. However, with this high workload, it’s also important to encourage breaks to help reduce the risk of an employee having a burnout. If this occurs, your hotel will suffer because key staff members will need more time off to recover from the extra work.

Instead, encourage time off and make sure you have adequate staff who can fill in. You’ll find that your staff will become more efficient and productive if they aren’t tired or pushed to their limits. So encourage employees to take some time off when they’re getting overworked or stressed out.

Make them accountable for their actions

If your hotel staff doesn’t do a job properly, it’s important that they’re held accountable for it. There should be consequences to their actions. Consequences will make them work harder to avoid these mistakes or inefficiencies in the future. After making them accountable for their actions, you’ll find that their productivity will increase greatly.

Stop micromanaging

Sometimes micromanaging won’t motivate your staff members. Micromanaging gives them the impression that you don’t trust them to run your hotel. Instead, try to step back a little and give them more responsibility.

Show them that you trust them to get the job done right the first time. If they don’t, make them accountable. Over time, you’ll find that by giving them more responsibility, their efficiency and productivity levels will increase because they’ve become more confident in themselves and in how they operate their area of your business.

The uplift towards happiness

Concerns and imperfect actions are catalysts that provide us with key indicators on what to do next. Ideally, we want to be as proactive as possible so that concerns don’t happen in the first place. But we live in an imperfect world. Don’t take for granted the impact your employees will have on your hotel brand.

Identify new and creative ways to embrace happiness for your hotel team. Happy employees will have a positive impact on your hotel’s productivity.


Exploiter un hôtel est exigeant et très stressant. Si vous pensez que votre personnel n’est pas aussi productif qu’il le devrait, pourquoi ne pas changer les choses un peu et essayer quelques-uns des conseils ci-dessus? Vous pourriez être surpris de voir à quel point vos employés peuvent devenir plus productifs simplement à la suite de petits changements.

Some articles that might interest you

augmenter-reservations-hote
12 May, 2016 | Claudine Vio

9 Ways to Boost Hotel Bookings and Increase Revenue

Tip 1: Solidify your hotel guest personas With the help of your hotel database, find out who your…
Read the article
raisons-creer-questionnaire-satisfaction
28 June, 2016 | Nicolas Audiffren

8 great reasons to create a customer satisfaction survey

To make sure the service you offer matches your customers’ needs/expectations Where striving for quality is concerned, the…
Read the article
promouvoir-hotel-budget-limite
12 July, 2016 | Laura Yee Kui Choi

The 5 best ways to promote your hotel on a limited budget

1 - Create a captivating web experience One of the pillars of a solid marketing strategy is having…
Read the article
conseils-marketing-digital-hotel
25 August, 2016 | Nicolas Audiffren

10 Digital Marketing Tips to Differentiate Your Hotel

1 - Embrace your specialization Your hotel should appear in the distribution channels most relevant to your market…
Read the article
17-01-conseils-ameliorer-service-clientele-00
26 January, 2017 | Catherine Daoust

6 tips to improve your customer service skills today

1. Engage with your target audience The customer service’s goal is to offer a positive experience to your…
Read the article
personnel-heureux-hotellerie
| Catherine Daoust

4 ways to keep your hospitality staff happy

1 - Establish a working culture of learning and development The nature of the hospitality industry is that…
Read the article
formations-hotellerie
3 April, 2017 | Sarah Trépanier

Why is it beneficial for hoteliers to train their staff?

1 - Boost their performance Investing in training isn’t done simply for the employee’s benefit — it can…
Read the article
cybersecurite-hotel-pms
23 May, 2017 | Karine Thibeault

Hotel management software: what about cybersecurity?

Physical security Should your establishment suffer damage from a fire or water infiltration, it would be unfortunate to…
Read the article
augmenter-reservations-directes
12 July, 2017 | Nicolas Audiffren

8 easy steps to boost direct bookings

Augmentez vos réservations directes en 8 étapes faciles 1. Make the reservation process easy To encourage people who…
Read the article
qualites-moteur-reservation
3 August, 2017 | Claudine Vio

4 booking engine attributes that boost conversions

User-friendly and intuitive The easier and more intuitive the booking experience, the more likely conversions will result. Therefore,…
Read the article
programme-fidelisation-hotellerie
7 February, 2018 | Sarah Trépanier

Everything you need to know about loyalty programs

Reasons for a loyalty program Loyalty programs are well known for creating a win-win situation: Guests get rewarded…
Read the article
attract-business-travelers
7 March, 2018 | Sarah Trépanier

How to attract business travellers

Technology is essential C’est simple, pour inciter les voyageurs d’affaires à séjourner dans votre établissement, celui-ci doit être…
Read the article
qualites-bon-pms-hotel
24 April, 2018 | Karine Thibeault

6 Qualities of a Good PMS

Les 6 qualités d'un bons PMS hôtel A good PMS must: Be easy to use Your PMS must…
Read the article
automatisation-hotel
15 May, 2018 | Claudine Vio

Let automation lead the way

Laissez-vous guider par l'automatisation The booking process Automation begins with booking. When booking is done online, the booking…
Read the article
connectivite-pms
21 June, 2018 | Karine Thibeault

With PMS integration, you have the luxury of choice

Why is integration capability important? An establishment’s hotel management system (PMS) lies at the heart of its operations. While…
Read the article
maximiser-logiciel-hotelier
26 June, 2018 | Karine Thibeault

5 tips to maximize your property management software

1. Training: getting to know your PMS When implementing or changing your hotel management system, proper training is key. As…
Read the article