Choosing the right integrations for your hotel

The hotel industry is a rapidly evolving sector that is constantly seeking innovation. Technology is becoming omnipresent and vital for hoteliers’ daily operations, which can sometimes lead to changes in how one works or in your customers’ experience.

Therefore, the real challenge is to find the most appropriate solutions for your hotel and your needs. Although your Property Management Software (PMS) is already an essential technology for your hotel, there are multiple complementary solutions that can allow you to further personalize your guest experience, such as online reservations, payments, check-in/out kiosks, channel managers, POS and many others.

So, as a hotel manager, how do you choose the right integrations and technologies for your hotel? Those that simplify your teams’ daily operations while optimizing your hotel’s management should be prioritized.

Choisir les bonnes connectivités pour votre hôtel

Define your needs and goals

The first step should be to ask yourself the right questions: What are you looking for? Why do you need such integrations? What would they bring you? What are their necessary functionalities? 

Once you have your answers, make a list of the primary criteria that these solutions should meet as well as a list of secondary and optional criteria.Keep in mind that these integrations must be able to connect to your Property Management Software in order to help you optimize your employees’ daily operations and automate as many repetitive tasks as possible, while also making your customer journey smoother and offering an unparalleled experience to your guests. Before selecting your new supplier, make sure that the Hotel PMS you are using does not already have some or all of the features you desire. Indeed, many hotel software packages offer many features and could therefore have a more advantageous price point.

Get informed, compare and assess the solutions

After defining your needs and goals you should learn about existing solutions by consulting various websites, online referral sites, user reviews and comments. Make sure that these integrations are compatible with both your Property Management Software and the features currently used by your hotel. You should also make sure that the software you wish to use has a good agreement and is open to potential developments in case the information being exchanged is not sufficient for your needs. 

Moreover, it is important to compare the different solutions using a comparison table. This will help you to highlight the advantages and disadvantages of each. An example of a feature you could consider: a simple solution, easy to use on a daily basis, which allows you to save time and efficiency, at a good quality-price ratio. The customer service provided by your new software is also important, especially in case of technical problems: it must be available, responsive and skilled.

Choosing the right integrations for your hotel is not an easy task and largely depends on your hotel’s needs and goals. Nevertheless, an excellent management of your hotel requires a good technological ecosystem. Among other things, a powerful Hotel PMS and interfacing integrations allow you to automate your employees’ tasks while offering your guests a memorable experience.

Some articles that might interest you

12 May, 2016 | Claudine Vio

9 Ways to Boost Hotel Bookings and Increase Revenue

Tip 1: Solidify your hotel guest personas With the help of your hotel database, find out who your…
Read the article
28 June, 2016 | Nicolas Audiffren

8 great reasons to create a customer satisfaction survey

To make sure the service you offer matches your customers’ needs/expectations Where striving for quality is concerned, the…
Read the article
12 July, 2016 | Laura Yee Kui Choi

The 5 best ways to promote your hotel on a limited budget

1 - Create a captivating web experience One of the pillars of a solid marketing strategy is having…
Read the article
25 August, 2016 | Nicolas Audiffren

10 Digital Marketing Tips to Differentiate Your Hotel

1 - Embrace your specialization Your hotel should appear in the distribution channels most relevant to your market…
Read the article
24 January, 2017 | Sarah Trépanier

5 tips to make your hotel staff more productive

Give incentives to work harder One of the first things you can do to encourage your hotel team…
Read the article
26 January, 2017 | Catherine Daoust

6 tips to improve your customer service skills today

1. Nouez le dialogue avec votre public cible L’objectif du service à la clientèle est d’offrir une expérience positive à…
Read the article
| Catherine Daoust

4 ways to keep your hospitality staff happy

1 - Establish a working culture of learning and development The nature of the hospitality industry is that…
Read the article
3 April, 2017 | Sarah Trépanier

Why is it beneficial for hoteliers to train their staff?

1 - Boost their performance Investing in training isn’t done simply for the employee’s benefit — it can…
Read the article
23 May, 2017 | Karine Thibeault

Hotel management software: what about cybersecurity?

Physical security Should your establishment suffer damage from a fire or water infiltration, it would be unfortunate to…
Read the article
12 July, 2017 | Nicolas Audiffren

8 easy steps to boost direct bookings

Augmentez vos réservations directes en 8 étapes faciles 1. Make the reservation process easy To encourage people who…
Read the article
3 August, 2017 | Claudine Vio

4 booking engine attributes that boost conversions

User-friendly and intuitive The easier and more intuitive the booking experience, the more likely conversions will result. Therefore,…
Read the article
7 February, 2018 | Sarah Trépanier

Everything you need to know about loyalty programs

Reasons for a loyalty program Loyalty programs are well known for creating a win-win situation: Guests get rewarded…
Read the article
7 March, 2018 | Sarah Trépanier

How to attract business travellers

Technology is essential C’est simple, pour inciter les voyageurs d’affaires à séjourner dans votre établissement, celui-ci doit être…
Read the article
24 April, 2018 | Karine Thibeault

6 Qualities of a Good PMS

Les 6 qualités d'un bons PMS hôtel A good PMS must: Be easy to use Your PMS must…
Read the article
15 May, 2018 | Claudine Vio

Let automation lead the way

Laissez-vous guider par l'automatisation The booking process Automation begins with booking. When booking is done online, the booking…
Read the article
21 June, 2018 | Karine Thibeault

With PMS integration, you have the luxury of choice

Why is integration capability important? An establishment’s hotel management system (PMS) lies at the heart of its operations. While…
Read the article