The advantages of using self-service kiosks in the hotel industry

Hotel managers are always looking for innovations that will not only improve and renew their guests’ experience but also optimize their hotel’s management and maximize their revenue.
As a result, the use of technology, and in particular a check-in and check-out kiosk, in a hotel has become essential. Of course, the goal is not to replace humans with new technologies but to use them to improve the experience offered by your property and help your staff to be more efficient on a daily basis.

We share with you 3 main advantages that a self-service kiosk could offer you!

Provide a modern, contactless experience for your guests

Self-service kiosks simplify, speed up and automate your guests’ check-in and check-out processes.

Whether it’s check-in, check-out or even a walk-in, your guests will be fully autonomous and won’t have to wait at your front desk. They will be able to go directly to your kiosk and identify themselves in order to start checking in. Afterwards, all they will have to do is proceed with the payment process and get their room key. Moreover, using a kiosk will allow your customers to add additional services to their stay and therefore increase your revenue. Once their stay is over, they will be able to finalize their check-out and make a payment.

Streamline your front desk’s work

The self-service kiosks can also simplify your front desk’s by automating repetitive tasks such as arrivals and departures. Also, did you know that your kiosk can be connected to your Property Management Software in order to collect your customers’ data? It can also connect to your electronic key system and your payment system.By automating their repetitive tasks, your employees will have more time to devote to your customers and will be able to respond to their requests much quicker. To do so, by ensuring your guests’ satisfaction, you also contribute to their loyalty.

Overcoming staff shortages

The lack or turnover of staff is a well-known problem in the hospitality industry. Indeed, the demand is often very high compared to the supply and many hotels are understaffed during high season. To overcome the lack of staff, avoid seasonal recruitment and improve your front desk’s organization, self-service kiosks could be an advantageous solution as they are available at any time of the day.


In the hotel industry, technology has the advantage of evolving rapidly and offering ever more efficient solutions to provide travelers with an outstanding experience. Opting for the self-service approach, in particular with the implementation of a self-service kiosk, will allow you to offer your guests a fast and contactless experience while streamlining your front desk’s work and making up for staff shortages.

Some articles that might interest you

augmenter-reservations-hote
12 May, 2016 | Claudine Vio

9 Ways to Boost Hotel Bookings and Increase Revenue

Tip 1: Solidify your hotel guest personas With the help of your hotel database, find out who your…
Read the article
raisons-creer-questionnaire-satisfaction
28 June, 2016 | Nicolas Audiffren

8 great reasons to create a customer satisfaction survey

To make sure the service you offer matches your customers’ needs/expectations Where striving for quality is concerned, the…
Read the article
conseils-marketing-digital-hotel
25 August, 2016 | Nicolas Audiffren

10 Digital Marketing Tips to Differentiate Your Hotel

1 - Embrace your specialization Your hotel should appear in the distribution channels most relevant to your market…
Read the article
personnel-hotelier-productif
24 January, 2017 | Sarah Trépanier

5 tips to make your hotel staff more productive

Give incentives to work harder One of the first things you can do to encourage your hotel team…
Read the article
17-01-conseils-ameliorer-service-clientele-00
26 January, 2017 | Catherine Daoust

6 tips to improve your customer service skills today

1. Engage with your target audience The customer service’s goal is to offer a positive experience to your…
Read the article
personnel-heureux-hotellerie
| Catherine Daoust

4 ways to keep your hospitality staff happy

1 - Establish a working culture of learning and development The nature of the hospitality industry is that…
Read the article
formations-hotellerie
3 April, 2017 | Sarah Trépanier

Why is it beneficial for hoteliers to train their staff?

1 - Boost their performance Investing in training isn’t done simply for the employee’s benefit — it can…
Read the article
cybersecurite-hotel-pms
23 May, 2017 | Karine Thibeault

Hotel management software: what about cybersecurity?

Physical security Should your establishment suffer damage from a fire or water infiltration, it would be unfortunate to…
Read the article
augmenter-reservations-directes
12 July, 2017 | Nicolas Audiffren

8 easy steps to boost direct bookings

Augmentez vos réservations directes en 8 étapes faciles 1. Make the reservation process easy To encourage people who…
Read the article
qualites-moteur-reservation
3 August, 2017 | Claudine Vio

4 booking engine attributes that boost conversions

User-friendly and intuitive The easier and more intuitive the booking experience, the more likely conversions will result. Therefore,…
Read the article
programme-fidelisation-hotellerie
7 February, 2018 | Sarah Trépanier

Everything you need to know about loyalty programs

Reasons for a loyalty program Loyalty programs are well known for creating a win-win situation: Guests get rewarded…
Read the article
attract-business-travelers
7 March, 2018 | Sarah Trépanier

How to attract business travellers

Technology is essential C’est simple, pour inciter les voyageurs d’affaires à séjourner dans votre établissement, celui-ci doit être…
Read the article
qualites-bon-pms-hotel
24 April, 2018 | Karine Thibeault

6 Qualities of a Good PMS

Les 6 qualités d'un bons PMS hôtel A good PMS must: Be easy to use Your PMS must…
Read the article
automatisation-hotel
15 May, 2018 | Claudine Vio

Let automation lead the way

Laissez-vous guider par l'automatisation The booking process Automation begins with booking. When booking is done online, the booking…
Read the article
connectivite-pms
21 June, 2018 | Karine Thibeault

With PMS integration, you have the luxury of choice

Why is integration capability important? An establishment’s hotel management system (PMS) lies at the heart of its operations. While…
Read the article
maximiser-logiciel-hotelier
26 June, 2018 | Karine Thibeault

5 tips to maximize your property management software

1. Training: getting to know your PMS When implementing or changing your hotel management system, proper training is key. As…
Read the article