Tag: entretien ménager

How can a Housekeeping App improve your guest experience?

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Posted on by Laura Yee Kui Choi
entretien-menager-experience-client

The app facilitates customer requests

Thanks to the housekeeping app, the guests requests’ follow-up becomes easier. Moreover, it allows your housekeeping staff to see in real time the guest’s requests for the room they are currently cleaning. Thus, the app will facilitate the whole process. Requests such as hypoallergenic pillows or an extra baby crib can be added directly on the app and won’t be forgotten. As a result, the housekeeping app will increase the satisfaction of your guests.

Since the app is connected to your property’s PMS (property management software), guests’ preferences will be saved.  The guest won’t have to remind the hotel for any specific requests for its next stays. Thereby, the property will be able to emphasize attention toward this loyal guest by putting everything he needs in its room during his next stays.

The room is ready before guests’ arrival

The housekeeping app will provide information to your staff about your guests’ arrival. Thanks to this app, the prioritization of houseworks becomes easier, since the staff is aware of the guest’s arrival, its specific room and room type. Upon arrival, the guest will be able to have access to its room immediately and fully enjoy its stay, increasing its level of satisfaction.

The app provides information on the exact number of people in the room and the length of stay

When your housekeeping staff begins to clean a room, they can quickly see the room occupancy as well as the length of stay. Thereby, it will help provide the right amount of towels and other linens for the exact number of guests, and thus allow savings on cleaning. This also applies to welcome products, since they are not consumed the same way if there are only 2 people in the room compared to more. The welcome experience of your guests will be tailored and personalized, because your staff will be aware of guests’ specific needs before they arrive.

The guest experience in a property is complex as it involves many elements. Indeed, each element must be a success in order for your guests to have a positive memory of their stay and repeat the experience by booking future stays within your property.

Furthermore, housekeeping is important to take into consideration. You have to provide adequate tools to your housekeeping team in order to offer a successful experience to your guests. These tools will help you have fluid communication and help your housekeepers  be aware of all the stays’ details. By paying attention to your guests,  they will feel all the efforts made by your team to offer them an outstanding experience.

Why does a housekeeping app represent an advantage for a property?

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Posted on by Nicolas Audiffren
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Improve communication between teams

Most importantly, the housekeeping application allows property’s departments to communicate with each other in a simple and efficient way, especially between the housekeeping and front desk team. By working with an application, it is possible to modify the status of the rooms, which allows the reception to see in real time which rooms are clean, dirty, being cleaned and ready for inspection.

Moreover, you will no longer need to use paper reports to assign different tasks and use walkie-talkies to communicate with your employees.

Increase housekeepers’ efficiency

Using a housekeeping app also simplifies the daily work of your housekeeping team. They will be able to see the status change of a room in real time and look at the notes mentioning guests’ special requests. Furthermore, the housekeeping manager will be able to organize and prioritize tasks more easily. Thus, your teams will be more organized and will gain considerable time.

Have an overview of tasks

Moreover, an app will help your teams visualize the rooms’ status quickly and the different tasks in progress. It will provide detailed information about each room, such as the number of occupants, the length of stay and the cleaning type required. In addition to having an overview of the tasks to accomplish, your housekeeping manager will be able to better manage rooms and distribute remaining tasks among the team.

To conclude, using a housekeeping mobile app is an undeniable advantage for your property as it will help your staff to be more efficient and productive in their daily tasks.