PMS are only used by large establishments
You could be missing an opportunity for your hotel if you believe that Property Management Softwares are only used by large properties.
One of the most important features of a PMS is that it is able to adapt to any establishment and its needs. A PMS can be useful for small establishments with a small amount of staff or with multi-tasking staff as well as for large hotels with several departments on top of the front desk, such as housekeeping, customer service, management, sales and marketing. Indeed, a small hotel also has to optimize its occupancy, its staff’s schedule and tasks and its profitability.
PMS are tricky to use
Although new technologies are evolving rapidly and many new features and improvements are being offered, they should not be complicated to use on a daily basis. For hoteliers, the goal of a hotel management software is to simplify the management of their property. This includes automating their repetitive tasks to save time and improving their productivity, efficiency and communication. Therefore, a Property Management Software’s interface has to be easy to use and navigating through the software must be intuitive. The hotel industry having a high staff turnover, the software must be user-friendly and straightforward to simplify and accelerate the training of new employees.
Moreover, a cloud-based Property Management Software is very convenient. Cloud hosting allows hoteliers to access their hotel management software from their own mobile device (computer or tablet) without having to be in-person at their hotel. All they need is a Wi-Fi connection and a web browser.
PMS can replace hotel managers
A Property Management Software can automate hoteliers’ repetitive tasks but it should not replace them. Your hotel management software must be your best ally and not your competitor. It is a tool made available to you to improve your performance and efficiency, particularly by saving you time on a daily basis so that you better serve your guests. Indeed, a PMS is able to automate several tasks such as room assignment and nightly auditing while also sending emails to guests about their stay and generating reports.
You can also benefit from the resourcefulness of a Property Management Software. By being at the heart of your hotel, it continuously collects a lot of data about your customers, helps you track your activities and analyzes your performance.
Everyone has their own idea of why a Property Management Software could benefit their hotel. The most important thing is to define the needs and objectives of your own hotel and not to let yourself be influenced by misconceptions such as that a PMS is only used by large establishments, that they are complicated to use or that they can replace hotel managers!