New hospitality experiences for your guests
No one yet knows the post-Covid-19 effects on the hospitality industry and the guest consumption habits. One thing is certain, it will undoubtedly have an outcome on properties’ profitability.
How to offer a new hospitality experience while improving profitability? it will undeniably involve technological means that are available to hoteliers
Checking-in at a welcome kiosk is not reserved for airports
Your property is not an international airport and yet your property management software may offer you check-in kiosks. Indeed, these kiosks allow your guests to check-in directly in the lobby, as if they were with a receptionist. By using a welcome kiosk, your guests will have a better perception of your property, because you offer them a new experience. It allows them to quickly access their room, regardless of their arrival time.
Moreover, your guests can use the welcome kiosk anytime, 7 days a week, to identify themselves, validate their stay’s information and confirm their credit card pre-authorization.
Since social distancing is mandatory, the check-in kiosk helps limit contact with your staff and avoid contamination concerns. Nevertheless, it is still important to disinfect it regularly!
Online check-in, an evidence in a world full of mobile phones
Mobile phones have become an essential device in people’s daily life. Since most of your guests have a mobile phone, why not take this opportunity to offer them the possibility to check-in online, directly on their phone? From home, on the road or even at the office, your guests will be able to complete their check-in process anywhere and anytime, before they arrive at your property. Once in your lobby, all they have to do is get their key with the QR code that their mobile check-in will have provided them.
Pre-check-in is hybrid, so it’s trendy!
Thanks to the PMS, a few simple technological solutions that are easy to implement allow guests to anticipate the actions that the receptionists’ will have to take when they arrive at the hotel. Thus, these solutions help simplify communication with your guests and give them the opportunity, prior to their stay, to validate and correct their personal information and accept property’s policies. These anticipated actions allow your front desk to complete the check-in more efficiently.
La technologie a cet avantage d’être disponible à tout heure à tout moment, en plus de permettre aux clients d’être plus autonomes et donc de limiter les contacts avec votre personnel. Les options technologiques permettent de proposer de nouvelles expériences qui pourront rafraîchir votre établissement mais aussi de limiter le personnel dont vous aurez besoin à la réception. De ce fait, votre rentabilité sera d’autant plus importante puisque vous rendez votre lobby attractif et vous limitez les personnes qui y sont présentes.