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The advantages of using self-service kiosks in the hotel industry
Hotel managers are always looking for innovations that will not only improve and renew their guests’ experience but also optimize their hotel’s management and maximize their revenue.
As a result, the use of technology, and in particular a check-in and check-out kiosk, in a hotel has become essential. Of course, the goal is not to replace humans with new technologies but to use them to improve the experience offered by your property and help your staff to be more efficient on a daily basis.
We share with you 3 main advantages that a self-service kiosk could offer you!
Provide a modern, contactless experience for your guests
Self-service kiosks simplify, speed up and automate your guests’ check-in and check-out processes.
Whether it’s check-in, check-out or even a walk-in, your guests will be fully autonomous and won’t have to wait at your front desk. They will be able to go directly to your kiosk and identify themselves in order to start checking in. Afterwards, all they will have to do is proceed with the payment process and get their room key. Moreover, using a kiosk will allow your customers to add additional services to their stay and therefore increase your revenue. Once their stay is over, they will be able to finalize their check-out and make a payment.
Streamline your front desk’s work
The self-service kiosks can also simplify your front desk’s by automating repetitive tasks such as arrivals and departures. Also, did you know that your kiosk can be connected to your Property Management Software in order to collect your customers’ data? It can also connect to your electronic key system and your payment system.By automating their repetitive tasks, your employees will have more time to devote to your customers and will be able to respond to their requests much quicker. To do so, by ensuring your guests’ satisfaction, you also contribute to their loyalty.
Overcoming staff shortages
The lack or turnover of staff is a well-known problem in the hospitality industry. Indeed, the demand is often very high compared to the supply and many hotels are understaffed during high season. To overcome the lack of staff, avoid seasonal recruitment and improve your front desk’s organization, self-service kiosks could be an advantageous solution as they are available at any time of the day.
In the hotel industry, technology has the advantage of evolving rapidly and offering ever more efficient solutions to provide travelers with an outstanding experience. Opting for the self-service approach, in particular with the implementation of a self-service kiosk, will allow you to offer your guests a fast and contactless experience while streamlining your front desk’s work and making up for staff shortages.
