Everything you need to know about Hotello’s onboarding process


How does Hotello’s onboarding work?

Hotello’s onboarding process is divided into 8 stages:

  • Making an initial contact with the hotel manager
  • Sending the questionnaire
  • Receiving the questionnaire
  • Creating a database
  • Delivering the database
  • Personalized trainings, if desired
  • Going live
  • Setting up the interfaces

Once the client confirms their commitment with Hotello, our Client Success experts will take over and make contact with the hotel manager. The implementation process can then start by exchanging information between the hotel manager and our experts: the hotel manager knows their hotel better than anyone and our experts master Hotello software. This discussion allows the Client Success department to build the client’s database in only 5 to 7 days, depending on the complexity of the hotel.

Then, our specialists present the database to the hoteliers who will have leadership roles and actively participate in change management. These include the front desk supervisor,  the accountant, the hotel manager and all other actors who will motivate the employees to feel involved in this change. Our team will take this as an opportunity to outline the first steps for change and book the desired training programs. These trainings can cover topics such as database management, front desk management, administration, conference rooms management, night checks and interfaces. Thus, the manager is responsible for assigning the right employees to the right training(s). Once the trainings are completed, the Client Success department will prepare the employees for change and go over the whole process to ensure everything and everyone is ready for the launch day.

On this launch day, the front desk will check-out clients with the old management software and then, ideally at 12:00, the receptionists will end their shift. The financial information is then transferred into Hotello. Our specialists, along with the client, ensure that the accounts receivable balances and deposits are in Hotello and then disconnect the interfaces from the old system in order to isolate the old software. Only once the accounting department confirms that the new system is connected can the reception use Hotello to process the arrivals and departures of the hotel’s customers. The interfaces will also then be reconnected.

As the project manager, keep in mind that your first priority is to ensure that your guests’ stay is not disrupted by this system change. Also, make sure that your employees are comfortable with the new tools being implemented and that they can use them efficiently on a daily basis.

In general, it takes approximately 30 days for Hotello to deliver the ready-to-use software to their client. This depends on how fast the client is able to provide the required documents to create their personalized database and on the complexity of their business model. Thus, a property with very few rooms and without interfaces will be ready much quicker. Setting up the interfaces can only be done once the database is established and depends on the availability of third party suppliers.

Hotello’s implementation process continues even after the software is installed. Our Client Success department continues to support our hotel managers for as long as they use Hotello. Our specialists are devoted and available if you need information or have any questions regarding Hotello’s specific modules. Moreover, collaborating with our clients allows our experts to give advice and help hotel managers to make the best decisions by providing them expert knowledge on Hotello and presenting them the available options which would best serve their properties.

Reinventing ourselves to make way for an elegant and humane brand image


Becoming an elegant and humane brand image

With over 20 years of experience in an evolving industry, it was time for us to rethink our brand image in order to adapt it to our customer-centric and customer success positioning. 

A new brand image doesn’t only mean changing your logo! It’s a set of elements that make you discover your personality, including its voice, tone, character traits, intention and energy. From all the ideas generated, we have retained the elegance, the technology, the humanity and our passion for the hospitality industry. 
Why did we choose these criteria? Elegance is an important element for the hospitality industry. Therefore, we wanted to use it to pay tribute to hoteliers and help them find themselves in this new branding. This touch of elegance helps us stand out from other technological solutions. Regarding the technology, we wanted to highlight it differently. Thus, the main objective was to find the balance between elegance, avant-gardism, humans and technology.

One circle, many possibilities

Chief symbol of Hotello, it doesn’t only designate collaboration and equity, but puts the focus on the relationship between Hotello and its customers. The circle also refers to the fact that Hotello encompasses all the functionalities required for hotel management and symbolizes a window through which everything happens. It is not an ordinary form; it can be combined with several elements such as photos, materials, refined, warm or patterned textures.

Throughout our rebranding process, we kept in mind the motto “Less is more”, which suggests “The less there is, the more we see”. The result was a simple brand identity, equally elegant and humane.


An elegant and refined logo

Our logo is the main element of our new brand image. We wanted it to be refined, easily readable and recognizable though its shape and purity. Its simplicity allows it to be associated with a vibrant design without overloading it. Furthermore, simple details such as angles, curves and perpendiculars add a touch of subtlety to Hotello’s logo. Its geometric balance contributes to its refined and balanced appearance while still being simple. Using an animated logo, why not? The movement is a strong advantage of our design and it allows us to stand out.

A symbolic icon

Once again, we wanted to highlight the liveliness and vibrant side through movement. To do so, our static or animated icon symbolizes the complementarity and the crossing between two circles. There are several explanations for this crossing. The first idea is that these two circles represent the relationship between the hotelier and its guest. The third entity designates Hotello supporting this collaboration. The second idea is that these two distinct circles illustrate technology and humans and that Hotello makes it possible to combine them. Finally, the icon can also symbolize the H for Hotello.

Typographies accentuating the contrast

Regarding Hotello’s typefaces, we chose Capo and Hanken Grotesk to highlight the typographical contrast which is one of our brand identity’s strengths. We wanted to enhance some perceptible details in our titles and keep a touch of originality in our typography in order to remain simple but remarkable.

Se réinventer pour laisser place à une image de marque élégante et humaine

Living colors echoing the hospitality industry

Inspired by real elements echoing the hospitality industry, Hotello’s Sepia and mauve color range represent life and elegance. The warm colors highlight the humane side and the cold colors represent the technological aspect.

Thus, the colors chosen bring a lively and vibrant side to our brand image and they share a strong emotion.

Paying tribute to the hospitality industry

The relationship we have with our customers is precious and we wanted to pay tribute to them. By using representative images of our customers and their properties, we showcase their energy, diverse personalities and their passion for the hospitality industry.Textures are also an important part of our branding, they symbolize the humane, real and alive side of Hotello. Also, it helps combine technology and reality. 

The most important thing for us was to echo hotel design and be able to adapt to our different targets.

Because your priority is hospitality

At Hotello, our team of hospitality specialists are dedicated, available and attentive to our customers. We support them on a daily basis so that they can offer the best experience to their guests. Also, we aim to become an influencer of tomorrow’s hospitality industry and we want to equip hoteliers so that they can create a memorable guest experience that goes beyond expectations.

Our product is our pride and the result of a strong collaboration with our specialists as well as our partners. Hotello is a cloud-based PMS and its customer service represents a strong value. The elegance in its design and the performance it offers creates an adequate technology hub so that different types of establishments can offer their customers an exceptional experience.

Our solutions are developed with reliability and adaptability according to hoteliers’ needs. It is based on observations and collaboration in order to respond to the latest hospitality industry trends. Humans are at the heart of the development of our solutions in order to make their work simple, efficient and enjoyable while reducing manual tasks. This allows them to have more time for what matters: be present for their guests.