Is it necessary for a property to adapt its guest experience?

“Of course! It follows each step of the guest’ stay: from the moment he/she wishes to book his/her accommodation to the satisfaction follow-up following his/her stay. Each of these steps is crucial to ensure an extraordinary stay. You constantly have to get feedbacks, evolve with the industry and use new technologies to facilitate the employees’ work and the guest’s stay. Sometimes, small actions can make a big difference and transform the ordinary into the extraordinary.”