A successful guest experience in the hospitality industry
“A successful guest experience is customer-centered before, during and after their stay so that they can feel unique, privileged and accompanied.
Moreover, keep in mind that the guest experience is at the heart of a property’s success and its employees have a strong influence on the experience offered. Your guests must be satisfied with their stay and the services offered by your property, such as the welcome, the personalization of services, the dedication of the hotel’s employees. In the medium and long term, a successful experience builds customer loyalty. Knowing your guests allows you to anticipate their needs and expectations, to gain their trust and to build a solid relationship with them.”
Laura Yee Kui Choi