The importance of a successful leading change within a property

“With the pandemic that we are experiencing since last year, we can certainly say that the hospitality industry has asked for its share of creativity and an obligation to reinvent itself. Whether in times of huge change like the one we are going through or any other change in a company, it’s crucial to manage it well.

Regardless of the reason for the change within a property (a change in the management team, the implementation of a new software or work tool or a change in the service offer, for example), the goal is to achieve the project successfully, without negatively impacting the experience offered to guests. At the end of the day, despite all the uproar of a project management, the experience must be beneficial to both guests and employees who are involved in the change.”