Transform your property’s guest experience thanks to Sarah’s advice

1- Play the game

We have invest some time to put ourselves in our guests’ shoes. It seems simple but it’s not an easy exercise. We must allow ourselves to think outside the box and unleash our craziest ideas in order to find the essence of the experience we want to reproduce.

2- Focus on small changes

The smallest change can have the biggest impact. You don’t have to change everything at once. By going smoothly and with a good intention, the guest will experience something different.

3- Observe your guests

The experience evolves so you have to adapt. A guest who travels alone or with his family, during summer or winter, for business or leisure, changes its perception of the experience. Ask your team to note irritants, those expressed and repressed by your guests but also moments of wonder that are created during the different touchpoints. This will inspire you later. Also, try to implement good practices and banish bad ones.

4- Get inspiration from others

Walking around lobbies is my guilty pleasure! I love the atmosphere, observing people… I love hotels! Observing your competitors would be easier if you were a clothing company, a quick visit at the mall and that’s it! There are so many sources of inspiration. Moreover, reading positive reviews on specialized websites and social media will help you discover hotels and experiences from all around the world.

5- Create the wow effect by using technology

It’s not just human interactions that can touch your guests’ emotions! You can improve your guest experience by adding connectivity between your softwares. While doing so, your guest will be able to feel recognized, privileged, important and even prioritized with the right technology within reach

Our experts share their best advice

The guest experience in the hospitality industry according to Valérie

"The guest experience in the hospitality industry gathers all the stages…
Read the article

Is it necessary for a property to adapt its guest experience?

"Of course! It follows each step of the guest' stay: from…
Read the article

Transform your property’s guest experience thanks to Sarah’s advice

1- Play the game We have invest some time to put ourselves…
Read the article

Offer an outstanding guest experience with Hotello

"Hotello is at the heart of the property's ecosystem and plays…
Read the article

The importance of personalizing a guest experience in the hospitality industry

“It’s important to personalize your experience, and independent hoteliers have this…
Read the article

A successful guest experience in the hospitality industry

“A successful guest experience is customer-centered before, during and after their…
Read the article

The importance of a successful leading change within a property

"With the pandemic that we are experiencing since last year, we…
Read the article

Convince your property’s staff of the need for change

"As in many aspects of our lives, communication is the key.…
Read the article

Support and expertise set Hotello apart

"Support and expertise, two unique traits that allows to stand out.…
Read the article

A good client follow-up after the onboarding of Hotello is important

"Once the implementation process is completed, the role of the Client…
Read the article

Is a satisfied customer necessarily loyal?

"Satisfaction is a punctual state that can be extended over time,…
Read the article

What is the ADR and how to increase it

"The ADR (Average Daily Rate) allows to measure the average income…
Read the article

Is it important to have online customer reviews?

"Yes online customer reviews are very important!. Nowadays, digital word of…
Read the article

How to maximize the potential of your Property Management Software

"Although your hotel PMS is at the heart of your operations,…
Read the article

Prioritize guest experience through automation

"The guest experience evolves with the rise of new technologies, especially…
Read the article