How to build guest loyalty on the long term according to our expert

“You have to keep in mind that a loyal guest is necessarily satisfied, but a satisfied guest is not always loyal. It is important to meet, and even exceed, their requirements throughout their stay. In addition, the post-stay survey is an excellent tool to measure their satisfaction. Also, make sure to maintain a solid relationship with your guests thanks to personalized communications based on the information collected by your hotel PMS. This will encourage them to come back, thus building long term guest loyalty.”

Our experts share their best advice

The guest experience in the hospitality industry according to Valérie

"The guest experience in the hospitality industry gathers all the stages…
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Is it necessary for a property to adapt its guest experience?

"Of course! It follows each step of the guest' stay: from…
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Transform your property’s guest experience thanks to Sarah’s advice

1- Play the game We have invest some time to put ourselves…
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Offer an outstanding guest experience with Hotello

"Hotello is at the heart of the property's ecosystem and plays…
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The importance of personalizing a guest experience in the hospitality industry

“It’s important to personalize your experience, and independent hoteliers have this…
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A successful guest experience in the hospitality industry

“A successful guest experience is customer-centered before, during and after their…
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The importance of a successful leading change within a property

"With the pandemic that we are experiencing since last year, we…
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Convince your property’s staff of the need for change

"As in many aspects of our lives, communication is the key.…
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Support and expertise set Hotello apart

"Support and expertise, two unique traits that allows to stand out.…
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A good client follow-up after the onboarding of Hotello is important

"Once the implementation process is completed, the role of the Client…
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Is a satisfied customer necessarily loyal?

"Satisfaction is a punctual state that can be extended over time,…
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What is the ADR and how to increase it

"The ADR (Average Daily Rate) allows to measure the average income…
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Is it important to have online customer reviews?

"Yes online customer reviews are very important!. Nowadays, digital word of…
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