The advanced features of your PMS allow you to centralize your operations and automate your repetitive tasks. For example, you will be able to automate a wide range of tasks such as booking related tasks, emails regarding guests’ stays, room allocation, guests’ arrivals and invoicing.
Thus, by automating your staff’s recurring tasks, you optimize their available work time and improve their productivity on a daily basis. Moreover, your staff will have more time to accommodate your guests’ requests and will be more attentive to their satisfaction.
Analyse your activities to make better decisions
As a manager, possessing a PMS helps you to have a global vision on the activities of each of your hotel’s departments. Numerous tools such as reports, analyses and performance indicators will allow you to regularly and accurately monitor your performance (annual, monthly and weekly), whether it is regarding your occupancy rate, your sales, your number of reservations, your turnover or other metrics you are interested in. Also, these analyses will be beneficial to design your future strategies and will facilitate your decision making. Indeed these data can be compared to those of previous years in order to see your performance’s evolution.
Strengthen your relationship with your clientele
Undoubtedly, your PMS is an powerful advantage if you want to improve your relationship with your guests. It collects all your customers’ data, including their personal information and information about their previous stays such as their consumption habits and preferences. This can help you to have a better knowledge of your clientele. As a result, you will be able to anticipate their needs and expectations and personalize their experience while they stay with you. This one-of-a-kind personalization will improve your their satisfaction as they will feel more valued and unique.
Gathering information about your guests is also beneficient for your communication strategies. Indeed, it allows you to better target and personalize all communications with your customers, whether it be before, during or after their stay. The relevance and effectiveness of these communications are paramount because they help you keep in touch with your customers, promote your offers and services regularly, and above all, build a long-term customer loyalty.
Tip no.1: Explore your hotel management software’s possibilities
Whether you have basic hotel management software or one with advanced features, you should take down all of your client’s information. Some may already be there, such as their name, address and dates of their stay. While being very useful, this kind of information may not be sufficient to lead effective marketing campaigns. An advanced hotel management software allows you to create your own fields. Customizing your fields can help you to get more information about your clientele depending on what interests you the most. For example, you might want to know the reason for their stay (business, family holiday, romantic holiday, etc.) or how they heard about you (recommendation, web search, advertisement, etc.). These elements will allow you to generate some statistics and compare them in order to narrow your results and better target your clientele.
Your hotel management software should be able to link an existing contact to a new booking. If you create a new contact for each booking made by the same person, you will then dilute the information and your statistics will be biased. Thus, if a client has stayed with you many times using a different profile every time, they will not be considered a regular guest and thus you will not be able to provide them with offers they would care about.
Tip no.2: Be rigorous
Every action taken within your hotel management software will then be used for sales and marketing. In order to generate satisfying results, every question your client is asked needs to be directly linked to a future action. If not, then it is very likely that the fields will remain blank.
Amongst the essential information you can ask your client, their e-mail address is the most important. A client you cannot reach by e-mail can be a lost client. Due to less and less advertising campaigns being carried out by postal mail, e-mail has become an essential tool to promote your hotel to the right clientele. You therefore need to consistently ask your clients for their e-mail addresses, even those booking via OTAs, so that you can reach them without having to go through an intermediary.
Tip no.3: Be relevant with your clients
Whether it be for your hotel management software or part of a competition, clients are often reluctant to share their personal information. Keep in mind that the more relevant and appropriate you are, the better your chances are at obtaining accurate answers. Hence, try to avoid asking unnecessary or redundant questions. For example, if a client books a room as a part of a business organization, the reason for their stay is rather obvious.
Tip no.4: Use your hotel management software’s marketing reports
These reports will allow you to learn more about your clientele by producing graphs or tables. These filtered reports can also help you to infer some information about your clientele. For example, if you launch a last-minute offensive, it is highly unlikely that your international clientele will be interested. You can therefore filter out your international clientele from your database to avoid losing them when sending out this last-minute offer. Additionally, if you are targeting families who have stayed with you before and have kids, you can filter your reports to target this specific segment of your clientele whom you know have brought kids in the past.
Data is part of the wealth of your hotel management software. It can make a significant difference when it is time to put together a sales or marketing plan, as a single wrong or missing piece of data may force you to revise your plans completely.
If your hotel management software can provide you with statistics, you are already one step ahead regarding your marketing campaign. However if your software is unable to provide you with statistics, you will either have to manually compute a significant amount of data, or build a campaign based on estimation rather than precise data. It will be extremely hard to determine whether or not you will have made the right decisions, depending on the target clientele and period of the year.
Your hotel management software can help you when making these marketing decisions, and help you visualize which clientele type is the most profitable for you and has the highest booking frequency, as well as the times at which each clientele type is most likely to book. This will allow you to know when to launch your marketing campaigns to be the most successful. An efficient marketing campaign cannot be built without precise data.
An easy to use software
Marketing campaigns are usually very time consuming for the front desk staff. Indeed they need to answer questions from potential clients who call the hotel, and also take bookings. The hotel management software is easy to use and plays a critical role when it comes to simplifying daily tasks.
Firstly, if your package or deal development is difficult to implement within your hotel management software, the person in charge of the project could easily be discouraged and give up. You also need to minimize the time spent on configuration in order to maximize the time spent on the next set up steps.
Your booking platform also needs to be connected to your hotel management software in order for your online bookings to be directly entered into your hotel management software and for your inventory to be automatically updated. The online booking platform must be easy to use and efficient so that your marketing campaign can promote easy and quick bookings. The complementarity between your hotel management software and your booking platform is therefore vital when it comes to marketing campaigns. In fact, this complementarity allows you to offer a competitive and efficient online experience for your clients.
A software which gives you access to precise data
Clients who have already stayed with you are already aware of the quality of your services, so it can be beneficial for you to make them loyal customers. Did you know that the customer retention cost is on average 10 times smaller than the customer acquisition cost? You can use newsletters to communicate all sorts of information in a simple and effective manner.
In order for you to carry out successful marketing campaigns, it is important for you to be able to retrieve your client database to then transfer it into a newsletter platform or another platform connected to your hotel management software. Any hotel management software contains information regarding your client database, but a successful marketing campaign is more often based on targeting rather than on scale. Indeed, the first name and family name are often not enough. The type of stay is one of the elements compiled by some hotel management software, and it will make the difference if used for a marketing campaign. You will be able to run many different marketing campaigns simultaneously, as each clientele type can be targeted by specific offers or packages. You can also launch a marketing campaign for last minute bookings. This type of campaign would be a better fit for a local clientele rather than an international one. It could be wise to filter this campaign by postal code in order to reach your local clientele.
The success of a marketing campaign almost solely rests on data you are able to extract from your hotel management software. The more clientele data that is available, the better your chances to create a successful and profitable campaign.
Overall, the tools you use will have a great impact on your success rate for your marketing campaigns. If you discover that your tools are not optimal, it might be time to re-evaluate your software functions according to how you potentially want to use and exploit them.
In a hotel that has multiple types of rooms, overbooking can happen on two levels: room type overbooking and overall hotel overbooking.
Room type overbooking occurs when a single room category is no longer available, but other types of rooms remain available. In such a case, you should review your pricing strategy to optimize income from other room types. If you consult your yield management module carefully, you may discover that the date in question is popular because of an event being held near your hotel. You may have estimated your occupation rate in a specific way, but it turns out that the event also generates more interest in your hotel. Before your remaining rooms are all sold, it’s a good time to review your rates.
A fully overbooked hotel is more difficult to manage since no rooms are available at all and you must relocate surplus guests.
How does a hotel get overbooked?
A hotel may face overbooking for many reasons. Sometimes, overbooking happens because a guest books the last room via an online booking agency, while another guest books the same room directly on your hotel’s booking site. In such a scenario, if you don’t have a hotel PMS connected to the booking engine, your hotel’s available room inventory won’t have had time to be updated on the various online sales platforms. Thanks to hotel PMS and online booking engine connectivity, your room inventory and rates are updated in real time. If your hotel PMS doesn’t have this feature, you must deal with two guests who have booked your last available room. You will need to relocate one of these two guests.
Your hotel may also face an overbooking situation if you decide to risk leaving rooms available in anticipation of eventual cancellations. In this way, even if you have two guests booked in the same room within a given room category, when a guest cancels a reservation for that same category, you will end up with a free room to which you can allocate the extra guest before their arrival.
Depending on your pricing policy and overbooking strategy, you could choose to keep a very popular room type available online, even if it’s not, and provide a few loyal guests with an upgrade upon arrival. You could also upsell to your guests; they’ll enjoy a superior room, and you’ll increase this guest’s average basket.
Tips on dealing with overbooking
Overbooking often creates a crisis situation at a hotel. And yet, some hotels live with this reality on a daily basis. For instance, a downtown hotel with a very flexible cancellation policy may accept multiple overbookings and deal with them the same day. Indeed, it’s essential for these hotels to have excess reservations, because their no-show rate is often high. Overbooking is an innate part of doing business for these hotels if they’re looking to optimize their income and reach maximum occupancy.
If your hotel is overbooked, you’ll need to upgrade some guests in some cases and relocate others when no rooms are left to allocate. It’s essential to offer guests an alternative hotel of the same or of a better quality that has similar services. Gifts or discounts on a future stay can also help make the situation easier for guests and ensure they consider staying with you the next time they’re planning to stay in the area.
To avoid guest dissatisfaction, call and prepay a taxi to take them to the alternate hotel. In this way, you manage your guests effectively and show you care about their satisfaction.
In cases where overbooking can be avoided, a hotel PMS is a huge asset. If you have a room available and a guest books a long stay, room allocation performed manually in advance may not be optimal. A hotel PMS that assigns rooms automatically will optimize room allocation and let a guest book a room for multiple days without having to change rooms during their stay.
Which guests should you relocate when overbooked?
Once you have determined that you need to relocate one guest or more, you need to ask yourself which guest would be most likely to accept this inconvenience without too much trouble. In general, business travellers don’t object too much to an unforeseen change of hotel, as long as the hotel to which you move them isn’t too far from where their conference or event is taking place, and their room includes amenities such as Wi-Fi and services equivalent to yours. Of course, groups are out of reach and guests who are staying for multiple days would prefer not to have to reschedule their entire trip.
Guests staying for only one night can often be relocated more easily, without disturbing their plans too much. However, here again, make sure to pick a similar hotel that offers an experience close enough to the one the guest was looking for at your hotel.
Relocation is a delicate task. Be sure to analyze all the options to make the best decision possible. Thanks to the wealth of information your hotel PMS provides, you can orchestrate these changes in the most efficient way. Overbooking won’t be a headache anymore since you can manage it with confidence.
At this point, your hotel PMS (property management system) comes into play to ensure your customer service is as efficient, consistent and fast as it needs to be. A hotel PMS is an integral part of guest satisfaction. A hotel PMS serves as the heart of your hotel’s systems and helps you coordinate many departments at the same time. Also, a hotel PMS plays a role in each interaction with your guest.
Guest satisfaction starts with booking through your connected hotel PMS.
Whether it’s online or by phone, the booking process needs to be efficient.
A hotel PMS can help you with phone and online bookings. Online booking will be easier if your prices are clearly listed and you offer real-time availability. With centralized data and yield management, a hotel PMS can manage and automate this process so that you don’t need to manually adjust your bookings, which makes your life easier and your guests’ too.
And, speaking of keeping this easy, don’t forget that a hotel PMS lets you maintain a simple and efficient process. Doing so is important because, for your guests, time is of the essence. Forget about availability requests and websites like Booking.com or Expedia (or any other OTA for that matter) that could offer a competitive price. Your hotel PMS makes sure you offer guests the best price directly on your website.
Your hotel PMS is just as useful for phone bookings. With a tool on hand that knows your prices and your availability, you can complete a reservation in seconds. With all the information about packages at your fingertips, booking is quick and easy and the guest experience takes flight. With the first step completed, all you have left to do is impress guests when they arrive. Your tasks are made easy with a hotel PMS!
Guest check-in: a key guest satisfaction moment
Once the booking is made online or by phone, remember that guests’ expectations will begin as soon as they cross the threshold, especially if the process has gone well so far. The hotel PMS is there to optimize your check-in process to help you impress guests and exceed their expectations as soon as they arrive.
By choosing a system that links all your hotel’s departments, you’ll find bookings and payment receipts more efficiently, and you’ll even be able to see if your guest’s room is ready or waiting for verification in real time. At the same time, you can welcome your guest and give them their key. You’ll avoid confusion, long waiting lines, slow systems and inconsistent processes.
Even if your hotel is full, guests will feel you’re focused only on serving them, which is the key to guest satisfaction.
A simple tool. An essential skill
Since you work in the hospitality field and have likely travelled a fair bit, you know speed is of the essence when it comes time to get your keys or fix a problem at a hotel. Factoring in jet lag, long days spent exploring, flights and traffic, your guests are looking for efficient service and a warm welcome.
For instance, business travellers don’t have time to waste. Being quite used to hotels, they’ll instantly see if your team’s skills don’t pass muster. Hotel PMStraining is a crucial element for successful customer service.
A hotel PMS is a powerful tool that links all hotel management systems and modules into a single comprehensive solution and comes with its complications. Don’t be intimidated by the system. It’s fairly simple to use when you know what to expect.
Donc, pour garantir une expérience client impeccable, il est important d’offrir au personnel la formation nécessaire pour qu’il sache se servir du logiciel. Vous faciliterez ainsi son travail, mais aussi sa rapidité d’exécution et de résolution de problème. Grâce à l’interface intuitive et aux fonctionnalités avancées, votre équipe sera en mesure de répondre de façon optimale aux besoins de vos clients et d’assurer leur satisfaction.
It’s important to offer your team the required training so that they can use the software without any problems and offer impeccable guest experience. In this way, you’ll make their work simpler to accomplish and also improve task execution and problem solving overall. With its user-friendly interface and advanced functions, your hotel PMS will help your team provide answers that ensure your guests’ satisfaction.
Finally, a hotel PMS is vital in every department
For your hotel PMS to work optimally and guarantee the consistent guest service you want to deliver, it must work in tandem with all your hotel’s departments from the restaurant to housekeeping.
With your housekeeping team indicating room statuses in real time in your hotel PMS, your reception team will work with up-to-date information regarding room availability to further improve the efficiency of the check-in process for your guests. The housekeeping staff can also add notes regarding lost items, thereby facilitating their management.
The reception team will be able to manage bookings that include packages better with the hotel PMS helping them coordinate various activities. On top of helping with all booking and check-in and check-out tasks, the hotel PMS can also support your teams and ensure that your guests have nothing short of an unforgettable stay.
For its part, the restaurant team can more easily predict the expected number of patrons for breakfast or dinner. This kind of details can help ensure you provide excellent service throughout the guest experience.
Finally, hotel management staff can make the most of a hotel PMS to evaluate the overall performance of their hotel. With only a few clicks, they can access activity reports, occupancy rate, REVPAC, REVPAR and much more. These analytical tools compile information from multiple data sources updated daily in your hotel PMS and will help management staff implement strategies and plan for the future in a more informed way.
To conclude, this technology makes customer service as efficient and straightforward as possible. With a hotel PMS in your establishment, you can leverage the power of automation and set up consistent processes between your hotel’s various departments. Your work will be that much easier, and you’ll offer guests an unforgettable experience. To learn more about using a hotel PMS to ensure guest satisfaction, contact our experts today!
A POS is point of sale software available on the Cloud that allows you to take charge of sales, invoicing and ordering for your restaurant, rooms, activities, meals and hotel boutiques. More than just a simple invoicing software, a POS can integrate with your PMS to take charge of transactions during your client’s stay. Hotel PMS and POS integration generates unique, understandable and coherent invoices for all the services offered in your establishment, which ensures a worry-free and streamlined guest experience. A POS will not only work at your restaurant but for hotel activities, the boutique and room service as well. A POS ensures a connection between your hotel’s various departments, makes you more efficient and helps you offer a flawless high-end experience.
Why a hotel PMS and a POS are essential
In all great teams, each member has a strength:
The hotel PMS handles room booking while the POS processes restaurant orders.
The hotel PMS manages room inventory while the POS helps manage restaurant or boutique stocks.
If you own a resort, your hotel PMS helps book rooms, but your POS lends a hand with invoicing activities or extras directly to the room to simplify your guest’s experience. From the spa to the restaurant to the bar to the souvenir boutique, the hotel PMS and POS are there at each point of sale to ensure consistent and guest-friendly service.
Better service through hotel PMS and POS integration
PMS and POS integration can offer guests the ultimate experience. Since your hotel provides numerous services and has hundreds of rooms and guests, it can be complicated and difficult to check each one and make sure all services are paid before guests check out. So, to ensure that everything goes smoothly, the restaurant, boutique, room service and concierge can access the POS to provide a unique and complete invoice and enter any purchases. This way, the guests don’t have to carry a credit card during their stay. According to some studies, this freedom gives guests the impression of spending less, which encourages them to spend more. This unique invoice approach makes your hotel staff’s job easier and contributes to a pleasant stay for your guests. Moreover, if guests have a package or a credit flagged in their file, the connection between the different services eases communication and avoids confusion.
The hotel PMS and POS combo ensures the perfect stay
By connecting both your booking system and hotel management to all your points of sale, you can offer a true benefit to your guests. You help them enjoy their stay without having to worry about bills or invoicing errors. With the hotel PMS and POS combo, unpaid bills at your restaurant can be automatically added to a guest’s room invoice. Additionally, you can establish a pre-authorized limit for each room to avoid uncomfortable surprises at checkout. Once the limit is reached, all the point of sales linked to your hotel PMS will be alerted and will prompt the guest to pay directly. In this way, you’re guaranteed to avoid invoices that extend your guests’ ability to pay.
With PMS and POS integration, service centralization offers an invoicing mode that’s unique and clear. You’ll get fewer complaints when guests check out as invoices will be transparent. Fewer complaints at the end of the stay also mean less time spent at the hotel’s reception desk, which guarantees a quick and efficient guest experience.
Your hotel PMS and POS are interdependent and help you manage from your hotel from A to Z by drawing on the strength of both software systems to help your company deliver a more connected and efficient guest experience. And by leveraging the power of solutions like these, you’ll have more time to focus on what you do best: take care of guests so they can enjoy their stay. Want to learn more?
Improved hotel management derives from the automation of multiple tasks, which results in time and money savings as well as in overall satisfaction (for both guests and staff). More particularly, self-serve electronic check-in and check-out kiosks are now available, which allow for greater guest autonomy and user-paced service. The kiosks can deliver room keys, pre-authorize payments and communicate hotel regulations.
There are many advantages to using the kiosks, including fast and efficient service when it comes to booking and booking management at any time day or night. Employees have more time to spend interacting with guests and can, therefore, offer more comprehensive customer service. The use of a PMS system such as Hotello should be seen as a productive complement to customer service. Receptionists can work side-by-side with the check-in terminals.
Customer service and efficiency
Regarding customer service, a good PMS system’s efficiency comes down to one significant keyword: speed. Your system must be time efficient to avoid queues at check-in and when it comes time to pay at check-out. The same rule applies where the booking form is concerned; it must be easy to understand and allow for active data entry. The speed of the service offered through the PMS system will determine guests’ degree of satisfaction. A good PMS system must be user-friendly, scalable, automated, encrypted and available on the cloud as well as provide adequate technical support. These attributes are the main qualities you should look for in a good PMS!
Customer service through integration
Your PMS system may be your hotel’s focal point, but for it to be as efficient as possible, it must integrate seamlessly with other systems. The kind of integration required allows for fluid communication between multiple systems and provides optimal and comprehensive customer service. For example, a PMS system must integrate with the in-room guest management system, the connected key system that makes late check-in possible by sending guests a code by email or text before they arrive.
To have access to these features and offer them to guests, integration between the PMS and other systems is essential. Automation lies at the heart of this integration. When you acquire a good PMS system, keep in mind that it is always possible to improve customer service further by making judicious and broad use of the PMS’s features.
When implementing or changing your hotel management system, proper training is key. As obvious as this may seem, it is important not to skimp on the number of training hours before launching your new software. The training sessions will help you review all of the features of your hotel PMS software, either by type of feature or by applicable position.
It is important that these courses be attended by a maximum number of employees. If only one person undertakes the training, he or she will be the only one who knows how to use the hotel management system and will have to pass on that information to all your other employees. In order to accelerate the adoption of the new software, everyone should follow the training that applies to them. In addition, an employee should be chosen as a reference person for all questions concerning the software, and they should participate in each and every one of the training sessions. Software providers now offer training in different forms. Whether in person, via videoconference, or online, training has never been easier.
The training modules contain all of the necessary technical information to know about your hotel PMS software, as well as tips and tricks for good management practices. The training modules are often given by hotel industry professionals who want to equip you to the fullest. You will then be able to perform better with your software and in your operations, overall.
2. Online help: a useful resource!
Some hotel management system such as Hotello offer, in addition to training, online help that is available at any time for the user. This online assistance provides additional help in sticky situations where an employee is left alone to serve a client, but cannot remember how to perform a particular operation. This is a lifesaving feature for all users of the software. Online help is available 24/7 and includes an explanation of the different functionalities of the hotel PMS software. Most of the time, answers to your questions are quicker to find through the online help than if you ask another employee for assistance or the technical support of your hotel management system provider.
By browsing through the online help, you can refresh your memory about certain procedures and even learn about new features of the hotel management system. You can then return to your operations and apply this new knowledge!
3. Knowledge by type of position
As we have learned above, all your employees should attend software training. Whether as a refresher or for an initial training, it is important that the learning of the hotel management system is done according to position type. This will facilitate the training of your staff, but will also allow you to gather internal documentation about the essential points to know about your software according to the functions of each position.
Of course, the training modules can teach you a lot, but each hotel establishment has its own ins and outs, its own business model, and its own management rules. The hotel PMS software adapts to all of these specificities, but implementation must be undertaken at the heart of the establishment. Therefore, it will be of interest to create documentation to explain how to integrate these specificities with each of the different positions.
New employee = Loss of efficiency?
The above becomes especially pertinent if an employee leaves your establishment. A new recruit can simply read the documentation relative to his or her position and, thus, engage with the software in the correct manner. It is important that each employee is aware of all of the tools available in the hotel management system. This will help with an effective execution of the position. Often, some of the features are not utilized because the person in the position does not even know that these features exist in the software. A situation like this can arise if the former employee who left the position did not take the time to properly inform the new recruit or if the recruit is unaware of the availability of certain functions.
The arrival of a new employee is often synonymous with short-term efficiency loss for the establishment. However, with an exhaustive list of the functionalities offered by the hotel software and clear indications for the user of how to use them, your establishment will maintain a steady rhythm.
4. The connectivity offered by the management software
The choice of hotel management system should not be made solely because of the features it offers. You should also consider the types of connectivity that the provider has developed in partnership with experts across the hotel industry. These various forms of connectivity can provide you with a whole host of possibilities that allow you to simplify your life by automating certain tasks. An exhaustive list of partners also indicates whether or not your provider is open to new connectivity options. In the event that the list is short, you may already think that your development demands have little chance of seeing the light of day. However, if you find that your current or potential provider has an extensive list of connections, you can be confident that the day you submit a request for a new connectivity, your request will more likely be fulfilled.
Your hotel PMS software provider should also notify you when new instances of connectivity have been developed and are ready for use. To this end, it is important that you are subscribed to your provider’s news in order to stay on top of fresh developments.
5. News and updates
Change is not always welcomed with open arms in the workplace. Regardless, when it comes to updates or new versions of your hotel management system that become available, you should treat these developments as good news!
New versions developed by your hotel PMS software provider are not made to cause you suffering! On the contrary, they are designed to make your tools perform more effectively and more in line with the latest trends in the industry. These new versions also tell you that your provider is not resting on its laurels, but is working hard to make things easier for you. In addition, these updates and the frequency with which they are offered indicate the dynamism of your provider. This is a key point for technology companies: those who think they have gotten ahead can quickly fall behind if developments are slow or non-existent.
When your provider announces an update, rejoice in the fact that new tools will help you and your employees complete your tasks!
Should your establishment suffer damage from a fire or water infiltration, it would be unfortunate to lose the data stored in your hotel management software. By choosing an external backup, you’ll eliminate all risks of physical damage that could affect your data.
Moreover, your hotel management software will be saved on your provider’s secure cloud infrastructure, which ensures you can rapidly resume your work after a disaster.
Unprotected hotel management software is susceptible to virtual security risks. First, if ransomware takes control of unprotected hotel management software, the establishment’s owner will need to pay the requested ransom to recover the data. Also, a server failure, a computer problem or even a computer virus could have serious and detrimental effects on your business and incur unexpected expenses. Backup solutions are designed specifically to address these risks, as they regularly perform an automatic backup of your hotel management software. You won’t lose your data since it will have been saved on a secure backup server in accordance with the industry’s security standards. These regular backups will allow you to resume your work in no time.
By backing up the data of your hotel software, you considerably reduce the risk of loss following an incident. Therefore, the cybersecurity of your PMS is essential for your establishment and to ensure that your operations run safely and without any worry.